Shipping Policy
Shipping options
At OCHO FASHION we offer you various shipping options to get your order to you quickly and safely:
- Standard shipping: Delivery time 3-5 working days
- Express shipping: Delivery time 1-2 working days
The exact shipping costs are displayed at checkout and depend on the shipping option selected and the delivery location.
Shipping
Shipping costs depend on the weight and size of your order and the shipping method you choose. We offer free shipping for orders over a certain amount. Details can be found in the checkout.
Processing time
All orders are usually processed within 1-2 business days of receipt. You will receive an order confirmation via email as soon as your order has been dispatched. In exceptional cases, such as high demand or during the holidays, delays may occur.
Delivery times
- Germany: 3-5 working days (standard shipping), 1-2 working days (express shipping)
- Europe: 5-7 working days (standard shipping), 2-4 working days (express shipping)
- International: Delivery time varies by country and shipping option. Please note possible additional delays for international shipments.
shipment tracking
As soon as your order has been dispatched, you will receive an email from us with a tracking number. You can use this number to track the status of your delivery online at any time.
Shipping to packing stations
We offer delivery to packing stations and PO boxes. Please provide the relevant details when ordering.
Problems with delivery
If there are any problems or delays in delivery or you have not received your order, please contact our customer service immediately at ochofashionboutique@web.de . We will be happy to help you find a solution.
Changes and cancellations
Once an order has been processed or shipped, we are unable to make changes or cancellations. Please review your order carefully before completing your purchase.
Thank you for shopping at OCHO FASHION. We look forward to getting your order to you quickly and reliably!
Best regards,
Your OCHO FASHION Team